Lemon Law Complaint Process
Have you experienced continuing problems with a motor vehicle that you purchased new or leased new in Georgia? If so, you might be interested to know that the Lemon Law provides a self-help process for you.
The Georgia Department of Law's Consumer Protection Unit administers Georgia’s Lemon Law, which is designed first and foremost to help you get your defective vehicle repaired. If the manufacturer fails to repair a recurring problem after a reasonable number of attempts and you meet certain eligibility requirements, you may at that point apply for a state arbitration hearing. An arbitration panel may hear your complaint to decide whether you are entitled to a replacement vehicle or a refund.
The Lemon Law calls for you, the consumer, to follow certain steps. We have prepared this guide to supplement the Statement, or information sheet, you should have received from the dealer at the time of your purchase or lease. The guide will help you determine whether you and your vehicle are eligible and, if so, how to proceed. Not all of these steps may apply to you, and it is possible for your dispute to be resolved at any time during the process.
The date you purchased, leased or registered your new motor vehicle in Georgia determines the statute that applies to you. New motor vehicles acquired prior to December 31, 2008, are governed by the Motor Vehicle Warranty Rights Act. The Georgia Lemon Law, which was passed in 2008, sets forth the provisions for vehicles acquired on or after January 1, 2009.