Scams: How to Recognize and Avoid Them
Scams: How to Recognize and Avoid Them
Scams are rampant, with new ones popping up all the time as scammers adapt to new technologies, the latest trends and current events. Fraudsters perpetrate scams through phone calls, mail solicitations, text messages, emails, phony websites, social media, online ads and by going door-to-door. Con artists often target older adults because they are frequently home during the day, have money saved, and may be too polite to hang up the phone or turn away a solicitor.
To avoid getting conned, be on the lookout for these Red Flags of a Scam:
- Being contacted out of the blue by someone who asks you to provide personal or financial information
- Being asked to pay money in order to receive a prize
- Use of high-pressure or scare tactics, e.g. telling you a loved one is in danger, that your computer has been hacked or threatening arrest if you don’t act now
- Insistence that you pay via gift cards, prepaid cards, wire transfer, cryptocurrency (e.g. Bitcoin), or gold/precious metals
- Get-rich-quick and other promises that sound too good to be true
- Promises to recover money you’ve lost in other scams, for a fee
You can reduce the number of unwanted telemarketing calls you receive by adding your number to the Do Not Call Registry at donotcall.gov. If your number is on the Do Not Call List, telemarketers are forbidden from contacting you, although political groups, charities, pollsters and debt collectors, as well as businesses with which you have an existing relationship, are still allowed to call you. Although being on the registry won’t prevent scammers from calling, this is still a useful screening tool since any telemarketer who ignores the Do Not Call Registry by contacting you is either disreputable or a scammer.
Sweepstakes/Lottery Scams
Sweepstakes/Lottery Scams
How it works
You are told you have won a sweepstakes or foreign lottery. In order to collect your winnings, you are informed that you must first pay taxes or customs duties – typically via wire transfer. You send the money, but you never receive your winnings…because there was actually no sweepstakes or lottery to begin with.
What you should know
- Legitimate sweepstakes will never ask you to pay taxes or fees to receive your prize. If taxes are owed, you would simply report your winnings to the IRS when you file your annual tax returns.
- It is illegal to play a foreign lottery, so if you are informed that you won one, you know it’s a scam. Besides, how could you win a foreign lottery if you never bought a ticket?
- Sometimes the scammers will send a check for a few thousand dollars to cover the alleged taxes or fees. They’ll instruct you to deposit the check and then wire the money to them once the check has cleared. Don’t be fooled. The check is a fake. Despite popular belief, just because a check “clears” your bank, it does not mean the check is legitimate. It can take weeks to discover that a check is counterfeit. By that time, the scammers have disappeared with the cash, and you are liable to the bank for the money you wired.
Imposter Scams
Imposter Scams
Imposter scams are scams in which fraudsters pose as someone you trust in order to trick you into paying them money. The scammer may pretend to be someone you know personally or claim to be working for a law enforcement agency, well-known business, government agency, or charitable organization. These scams often involve intimidation or scare tactics designed to induce victims to hand over their money before they have had a chance to think things through. There are a variety of these scams. Some of the most common ones are listed on the following pages.
IRS Scam
IRS Scam
How it works
A scammer calls, claiming to be an IRS agent. The caller tells you that you owe money to the IRS and threatens to arrest you if you don’t pay immediately by prepaid debit card, gift cards or wire transfer.
What you should know
- The IRS will never call you to demand immediate payment, insist that you pay a certain way, (e.g. by prepaid card or gift card), or ask for your credit or debit card number over the phone.
- If you do owe taxes, the IRS will first contact you via the U.S. mail. They will not demand that you pay taxes without allowing you to question or appeal the amount you owe.
- The IRS will not threaten to arrest you for not paying taxes.
- If you think you do owe taxes and are not sure whether a phone call or email is the real thing, do not respond to the caller or emailer. Instead, contact the IRS directly at 800-829-1040.
Social Security Scam
Social Security Scam
How it works
You receive a call from someone claiming to be a Social Security Administration (SSA) employee or a law enforcement officer who tells you your Social Security account has been suspended because it’s been linked to criminal activity. You may be asked to pay money and/or provide your Social Security number in order to reactivate your account. Sometimes the scammers persuade their victims to empty out their bank accounts, put the money on gift cards and provide them with the gift card numbers in order to keep their money safe from the “real criminals.”
What you should know
- The SSA will never call to threaten your benefits, suspend your account or tell you to wire money, send cash or put money on gift cards.
- Scammers sometimes use spoofing technology that will display the actual name or number of the entity they are posing as in the caller ID. If you are not sure if the call is legitimate, hang up and dial 1-800-772-1213 to ensure you’re speaking with the real SSA.
- Never give your bank account number, credit card number or any part of your Social Security number to anyone who contacts you out of the blue.
Medicare Scams
Medicare Scams
How it Works
Imposters contact you claiming to be from Medicare to try to get you to divulge your Social Security number, Medicare number, or financial information so they can steal your money or commit identity theft. The fake scenarios the scammers use include telling you they need to issue you a new or updated card, send you “free” medical equipment (for which you have to pay a shipping fee), issue you a refund via direct deposit, or threatening to cancel your Medicare coverage unless you provide personal information.
What you should know
- Medicare will never call you to sell you anything or visit you at your home.
- Medicare won’t call or text you to ask for money.
- Even if your caller ID says “Medicare,” it might still be a scammer using “spoofing” software to fake the caller ID information.
- Never provide personal information to an unsolicited caller claiming to be with Medicare. Instead, hang up and call the customer service number on the back of your Medicare card or dial 1-800-MEDICARE.
- Never join a Medicare health or drug plan over the phone unless you initiated the call to Medicare.
- Don’t click links or open attachments in emails or text messages, even if they appear to come from Medicare. The sender could be phishing for your account number, password, or other sensitive information.
Tech Support Scams
Tech Support Scams
How it works
You receive a phone call from someone claiming to be a representative from Microsoft. The caller tells you the company has detected a virus or malware on your computer and convinces you to allow him/her remote access to your computer to fix the problem. From there, scammers may ask for your credit card information so they can charge you for fake repair services, anti-virus software or a monthly maintenance contract. Even worse, they may install malware onto your computer that gives them access to your computer and sensitive data, such as user names and passwords for your accounts.
What you should know
- Microsoft does not make unsolicited calls to consumers about viruses, security issues or software fixes. If you get a phone call like this, it’s a scam.
- Never give control of your computer to someone who calls you out of the blue.
- Never provide your credit card or financial information to someone who calls and claims to be from tech support.
- Don’t click on pop-up ads that claim your computer is infected with a virus, and do not call the number listed on those ads.
- If you are in need of technical support, it is best to contact an established electronics or computer retailer.
Utility Scam
Utility Scam
How it works
Con artists pose as representatives from your local gas or electric company. They may call or knock on your door, claiming that you have an unpaid balance and that unless you pay immediately, they will shut off service. In another version of this scam, fraudsters, identifying themselves as utility contractors, tell consumers they have been hired to replace a meter for a fee of about $400 and insist on payment via a prepaid card in order to avoid a disruption of service.
What you should know
- Utility providers will never come to your door to collect payment.
- Utility companies will not call to ask for your credit card number or bank information.
- Do not trust caller ID alone to verify the identity of the caller. Many scammers use spoofing technology to make the caller ID appear with a valid company name and/or phone number.
- If you think there may truly be a billing issue with your account, do not provide any information to the caller. Instead, hang up and call the phone number listed on your utility bill.
Grandparent Scam
Grandparent Scam
How it works
The scammer claims to be your grandchild, one of his or her friends, or a law enforcement officer. The caller then makes up an urgent scenario requiring that money be sent immediately, e.g. your grandchild is in jail and needs bail money or became ill while traveling in a foreign country and needs money to come home.
What you should know
- A scammer can discover many personal details about someone via social media or through identity theft, so do not trust a caller at face value.
- If you receive a phone call of this nature, it is best to hang up and then try to verify the whereabouts of your grandchild by calling his or her cell phone directly or contacting his or her parents.
Order Confirmation and Fraudulent Transaction Scams
Order Confirmation and Fraudulent Transaction Scams
How it works
These scams take several forms. In one version, you get a text message or automated phone call from someone claiming to be a representative of a major retailer (such as Walmart, Amazon, Costco or Target) confirming a recent purchase you supposedly made totaling several thousand dollars. The message directs you to click on a link or press “1” if you did not authorize the transaction. If you do so, you will likely be asked to provide your account credentials or payment information so that your account can be “credited.” The scammers will then use that information to steal your money or commit identity theft.
In another scenario, a scammer, posing as your bank or other company you do business with, calls you or sends a text message saying that fraudulent activity has been detected on your account. The scam artist may even say that your account has been deactivated as a result. In order to confirm that the transactions were not made by you and/or to reinstate your account, you are asked to provide personal information, such as your email address, debit or credit card number, PIN number and/or login information either directly to the caller or by clicking a link or dialing a phone number.
What you should know
- If you get a message like this, do not give any information to the caller, click on any links, or dial the number provided.
- Instead, contact the company through a telephone number or website you know to be real to confirm whether there actually was an unauthorized charge made to your account.
- Do not reply to this type of text message, even to say “STOP,” as this could validate your phone number to the scammer and open you up to receiving additional text scams.
- Don’t rush to action before you’ve had a chance to calmly think things through. Remember that a sense of urgency in a message is a red flag of a scam.
Romance/Confidence Scams
Romance/Confidence Scams
How it works
Scammers create fake online profiles on social media or dating websites using photos of other people. They are charming and smitten with you from the get-go, professing their love quickly, even though they have never met you. They often claim to be living, traveling or working abroad to explain why they are unable to meet in person. Over time, they gradually gain your confidence. Once they have earned your trust, they make up stories about how they urgently need money — for emergencies, hospital bills or a plane ticket to finally meet you — and ask you to wire it to them. Your money disappears and so does your new romantic partner.
What you should know
- A scammer can discover many personal details about someone via social media or through identity theft, so do not trust a caller at face value.
- If you receive a phone call of this nature, it is best to hang up and then try to verify the whereabouts of your grandchild by calling his or her cell phone directly or contacting his or her parents.
Funeral Imposter Scam
Funeral Imposter Scam
How it works
Scammers search obituaries for funeral details, including the name of the deceased, the names of the surviving family members, the date and location of the funeral, and the name of the funeral home. They then contact the grieving family member, claiming to be someone from the funeral home. They may even use spoofing software so that the actual name and/or number of the funeral home appears in the caller ID display. The scammer claims that a final payment for the funeral arrangements is owed and that if the money is not received immediately, the funeral will be canceled. The scammer will likely insist that the payment be made via wire transfer, gift cards, prepaid debit card, mobile payment app, or cryptocurrency.
What you should know
- If you receive a call like this, HANG UP.
- Then, look up the actual number of the funeral home and call to see if any additional money is really owed.
Investment Scams
Investment Scams
n 2024, the Federal Trade Commission (FTC) reported a total of $5.7 billion in losses from investment scams nationwide, with a median loss of over $9,000 per victim. These scams may start in much the same way as romance/confidence scams and may come from a seemingly random, accidental text message. The fraudster will then strike up a conversation and friendship that includes information about his or her success with an investment. The pitch may seem even more credible because your money is not going to this new friend, but to what appears to be a legitimate investment operation that may have a website or app. Scammers generally promise a high rate of return and no or very low risk, but the investment is questionable at best, and may not even exist at all.
Tips to Avoid Investment Scams:
- Don’t trust promises of unusually high returns or risk-free investments. Every investment contains some amount of risk.
- Don’t feel rushed. Pressure to act immediately is a red flag of a scam.
- Any investment opportunity requiring you to utilize a crypto kiosk is a scam.
- Be very wary of foreign or “off-shore” investments, which can be a sign of a scam.
- Don’t be persuaded by claims that “everyone” is in on the deal. Many scams target members of the same social circle or religious group to give victims a false sense of security.
- Don’t rely solely on the information the investment promoter gives you; a scammer can easily create phony materials. Always do your own research before investing your money – even if the person promoting the investment is someone you know.
- If you are considering buying stock, check out the company’s financial statements by using the Security Exchange Commission’s (SEC) EDGAR database (sec.gov/edgar).
- Verify whether the person contacting you is licensed to sell securities in Georgia by contacting the Georgia Secretary of State’s office at sos.ga.gov or 1-844-753-7825. You can also use the following resources to see if the person or company is the subject of any complaints or violations:
- BrokerCheck (brokercheck.finra.org)
- investor.gov
- FINRA’s “Scam Meter” tool (tools.finra.org/scam_meter) gives you a report of any red flags based on your answers to a few questions.
- To report an investment scam, contact the Georgia Secretary of State’s Securities Division at sos.ga.gov/securities-division-georgia-secretary-states-office or by calling 404-654-6021.
Medical Alert and Home Security Scams
Medical Alert and Home Security Scams
There are two common variations of medical alert and home security scams:
- Robocall offering free system – You answer the phone to a pre-recorded message offering a free medical alert system, a system upgrade or saying someone has purchased a medical alert system for you as a gift. The message may state that the call is from Medicare. You are prompted to press “1” to speak with a live person, who immediately asks you to provide your financial information or Medicare account number to “expedite shipping and handling.” You end up getting charged monthly for a system that you didn’t need or one that is never delivered. Remember… calls with pre-recorded sales messages are illegal unless you have given the company your written permission to call. If you receive an unauthorized robocall, just hang up.
- Door-to-door salesperson posing as your current provider – In this scenario, the scammers come to your door claiming to be with your existing medical alert or home security system. They may claim that the system is due for an upgrade or that the current provider has gone out of business and they are representatives from the new company that has taken over. They pressure you into signing contracts and providing your payment information. You discover you’ve been conned when you start getting billed for two systems: one from your original, legitimate provider and one from the “new” system the scammers tricked you into buying.
To avoid this scam:- Call your existing provider using the phone number listed on your bill to verify that the employees and the offer are legitimate.
- Ask the salesperson for a photo ID and business card.
- Rather than making a decision on the spot, ask the salesperson to leave you with literature that you can review.
Work-from-Home Scams
Work-from-Home Scams
While some of the ads for work-from-home jobs are legitimate, many of them are scams. You should always research a potential employer carefully and look out for these red flags:
- Requests for payment. The number one sign of a work-from-home scam is that you are asked to pay money up-front – whether for certification, training materials, background and credit checks or a job recruiter fee.
- High salary for simple tasks or minimal experience. Remember, if it sounds too good to be true, it probably is.
- Requests that you deposit payments to your account and then wire money on behalf of the company. This scenario is often used as a means of laundering stolen money. By carrying out this request you could be committing theft and wire fraud.
- Vague job description. Be suspicious of job listings that are vague or overly generic, never stating exactly who the company is, what they do and what the position entails.
Certain types of jobs are more commonly used by scammers. These include:
- Envelope Stuffing or Rebate Processing – You pay a small fee for this business opportunity and then learn that there is no work; instead, they want you to get others to buy the same work opportunity as you. You only earn money when they sign up.
- At-home craft or assembly work – The company says it will pay you for creating or assembling crafts. But first you have to pay a significant amount of money for supplies and equipment. After you complete and ship your work, the company tells you that the quality is not up to its standards and refuses to pay you.
- Medical or claims processing – In exchange for an investment of hundreds of dollars, you’re told you’ll get everything you need to launch your own medical billing business, including the software to process claims and a list of potential clients. But the lists are bogus or out-of-date and the software may not even work. Few people who make the investment are able to find clients or generate any income — let alone get their investment back.
Package Delivery Scams
Package Delivery Scams
How it works
You receive a text or email that appears to come from a well-known shipper, such as the U.S. Postal Service, FedEx, UPS, etc. The message says that your package was unable to be delivered to you and provides a link that will supposedly allow you to track your package or confirm your delivery preferences. If you click on the link, you may be told you need to pay money for taxes or a customs fee before your package can be delivered. You will then be prompted to enter payment information and/or your Social Security number. In reality, there is no package, and now you have paid money or provided sensitive information to a scammer or an identity thief. What’s more, the link you were directed to could install malware onto your electronic device.
What You Should Know
- Do not click on links in unsolicited text messages or emails.
- Never give personal or financial information to someone who contacts you out of the blue. You never know if someone really is who they say they are.
- If you think the message pertains to an item that you have ordered, contact the retailer to track the package. You can also go to the legitimate website of the delivery carrier and enter a tracking number that you have verified (don’t assume the one in the message you received is legitimate).
- A request for payment information or a Social Security number is a red flag of a scam.
Door-to-Door Sales
Door-to-Door Sales
Door-to-door salespeople frequently target older adults since they are often home during the day. While some door-to-door sales are legitimate, many are scams in which con artists use high-pressure sales tactics to coerce consumers into paying money for a product or service they do not need, or one that never materializes.
Tips to Avoid Door-to-Door Sales Scams
- It is wise not to allow a salesperson into your home unless you have a prescheduled appointment.
- Always ask to see the salesperson’s ID.
- High-pressure sales tactics often indicate a scam. If you are feeling pressured, you do not have to be polite. You can interrupt, tell the person firmly that you are not interested and shut the door.
- Ask the salesperson to leave you with some written materials to review rather than signing a contract or making a purchase on the spot.
- Never sign a contract without first reading it thoroughly and making sure you understand everything.
- Get all prices, warranties and cancellation policies in writing.
- Never pay in cash.
- Door-to-door sales purchases of $25 or more are subject to the FTC’s Cooling-Off Rule, which gives you the right to cancel your purchase within three business days and receive a full refund. If the seller fails to do any of the following, he/she is violating the law:
- Tell you that you have the right to cancel the order within three business days for a full refund
- Provide you with a written summary of your cancellation rights
- Give you two copies of the cancellation form (one to keep and one to send if you decide to cancel your purchase)
- Give you a copy of your contract or receipt
- An expansion of consumer protections under Georgia Law that went into effect on July 1, 2023, includes a 30 business day cancellation right for those sales that include payments above $10,000.00, involve a lease longer than 120 months and are eligible, or are alleged by the seller or seller’s representative to be eligible, for federal tax credits. This primarily impacts sales of solar panels.
- Report any door-to-door scams or violations to the Georgia Attorney General’s Consumer Protection Division by calling 404-651-8600 or by going to consumer.ga.gov.
Magazine Sales
Magazine Sales
Magazine scams may occur via the phone, door-to-door, on-line or through mail solicitations. Scammers trick consumers into paying many times more than the regular subscription price or paying money for magazines that are never received. Refunds may be difficult or impossible to obtain. Here are some common magazine scams:
- Mail solicitations designed to look like renewal invoices. You receive a postcard in the mail that looks like a renewal notice from your existing magazine publisher. It indicates that your magazine subscription is about to expire. Although the fine print may disclose that this is a solicitation, not a bill, many consumers do not notice or read the fine print. If you respond to the solicitation, you will end up paying a much higher than normal price for your subscription and you may find it difficult to cancel the subscription and get a refund.
- Door-to-door sales benefitting a school activity or charity. A high school or college-aged youth comes to your door selling magazine subscriptions that will supposedly help fund a school activity or charity. The magazines are overpriced, but you are willing to overlook that in order to support a good cause. It turns out that the whole thing is a ruse. You are now out the money you paid, have no magazines to show for it, and cannot get ahold of the company.
- You’ve won a prize. A scammer calls and tells you that you have won a valuable prize and that in order to collect it you must order a magazine service that costs just “pennies a day.” You agree to sign up for the service and provide the caller with your payment information. The scammer then charges you more than $1,000 for magazines and you never receive your prize.
Tips for Buying Magazines
- Pay online at the magazine’s website or contact the subscription department by phone using the number listed in the magazine itself or on the magazine’s website.
- Never pay in cash. It is safest to use credit cards because they offer protection against fraudulent charges.
- Ask to see the terms and conditions for the subscription before you purchase. Legitimate magazines will be happy to provide you with that information in writing.
- If someone comes to your door selling magazines to fund a school activity, contact the school directly to verify that it is actually running the promotion described.
- Don’t get rushed into making a decision. Take your time and make sure you understand what you are agreeing to.