Georgia Consumer Protection Laws & Consumer Complaints

Protecting Georgia Consumers

The Georgia Department of Law’s Consumer Protection Division protects Georgia consumers and legitimate businesses from unfair and deceptive practices involving consumer transactions. We do this by investigating consumer complaints, monitoring the marketplace, taking enforcement action against violators of the law and through consumer education.

File a Complaint

If you believe a business has acted in an unfair, deceptive or unlawful way, you can submit a complaint to our office.   

Lemon Law

Have you had continuing problems with a vehicle you purchased new, leased new or registered new in Georgia? The Lemon Law provides a self-help process to help get eligible vehicles repaired, replaced or repurchased.

Price Gouging

Price gouging (PG) protections invoked by the State of Emergency (SOE) for Hurricane Ian will begin at 7am on 9/29/22 and end at 11:59pm on 10/28/22. PG protections invoked by the SOEs for Supply Chain Disruptions and for Severe Flooding in Chattooga & Floyd Counties shall remain in effect until 11:59pm on 10/12/22 and 10/04/22, respectively.

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Latest Press Releases

CONSUMER ALERT: AG Carr and Commissioner King Warn Northwest Georgians of Home Repair Fraud and Price Gouging in Wake of Severe Flooding

Attorney General Chris Carr and Insurance Commissioner John King are warning consumers whose homes were damaged by the recent flooding in northwest Georgia to be on the lookout for home repair fraud and price gouging.

“With scammers ready to prey on vulnerable storm victims, we want to ensure that Georgians are aware of their protections under the law and know how to spot and avoid a scam,” said Attorney General Carr. “If your home was damaged by the recent flooding, contact your insurance provider and thoroughly research a contractor before hiring anyone to make repairs. We know the aftermath of severe weather can be difficult for those impacted, and we stand ready to assist any Georgian who thinks they may have encountered a storm-related scam.”

Carr and AG Colleagues Reach $438.5 Million Agreement with JUUL Labs

Attorney General Chris Carr today announced a $438.5 million agreement in principle between JUUL Labs (“JUUL”) and 34 states and territories resolving a two-year bipartisan investigation into the e-cigarette manufacturer’s marketing and sales practices. In addition to the financial terms, the settlement would force JUUL to comply with a series of strict injunctive terms severely limiting the company's marketing and sales practices. Under the settlement, more than $19 million has been allocated for payment to the State of Georgia.

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Report Suspicious or Illegal Activity

Download the “See Something, Send Something” App so you can easily report price gouging or suspicious or illegal activity in Georgia.