Georgia Consumer Protection Laws & Consumer Complaints

Protecting Georgia Consumers

The Georgia Department of Law’s Consumer Protection Division protects Georgia consumers and legitimate businesses from unfair and deceptive practices involving consumer transactions. We do this by investigating consumer complaints, monitoring the marketplace, taking enforcement action against violators of the law and through consumer education.

File a Complaint

If you believe a business has acted in an unfair, deceptive or unlawful way, you can submit a complaint to our office.   

Lemon Law

Have you had continuing problems with a vehicle you purchased new, leased new or registered new in Georgia? The Lemon Law provides a self-help process to help get eligible vehicles repaired, replaced or repurchased.

Price Gouging

The Price Gouging Statute invoked by the Public Health State of Emergency is currently in effect until 11:59pm on June 29, 2021.

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Latest Press Releases

Carr: Kemp Declares State of Emergency due to Colonial Pipeline Cyber Incident, Invokes Price Gouging Statute

ATLANTA, GA – On May 10, 2021, Governor Brian P. Kemp declared a  State of Emergency as a result of the petroleum shortage from the May 7, 2021 cyber-attack on the Colonial Pipeline. The State of Emergency will remain in effect through 11:59 p.m. on May 15, 2021. When Gov. Kemp declared this State of Emergency, Georgia’s price gouging statutes were activated. This means that while the State of Emergency remains in effect, businesses may not charge more for products and services identified by the Governor, including motor fuel and diesel fuel, than they charged before the declaration of the state of emergency, unless the increased prices accurately reflect an increase in the cost of new stock or the cost to transport it, plus the retailer's average markup percentage applied during the ten days immediately prior to the declaration of the state of emergency. Under the Price Gouging Statutes, the Department of Law’s Consumer Protection Division (CPD) receives and evaluates reports related to a rise in the costs of goods and services after the declaration is made. 

Carr Recognizes Older Americans Month

ATLANTA, GA – In recognition of Older Americans Month, Attorney General Chris Carr is encouraging older consumers to protect themselves from fraudsters by becoming familiar with common scams and scam tactics. 

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Report Suspicious or Illegal Activity

Download the “See Something, Send Something” App so you can easily report price gouging or suspicious or illegal activity in Georgia.