Information You Should Gather
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Information You Should Gather
Your complaint should answer these basic questions:
- What? Describe as completely as you can the problem you are having with a product or service you purchased, leased or rented. Include enough information for us to understand the situation and why you believe it is a problem. For example, were you told something that was untrue? If so, describe what you were told and why you believe it was untrue. Is something defective? If so, explain what was wrong.
- Who? Identify the name and address of the business with which you are having a problem. Include the names of all the people with whom you have dealt in your attempt to resolve this problem.
- How? Explain how you approached or were approached by the business. Did you respond to a print ad, or did you receive a telephone solicitation? Did you visit a store or order on the Internet?
- Where?/When? Identify the location where the problem occurred and the date (or the first point in time, if it took place over several days, weeks or months.) These two pieces of information are crucial in determining whether we have jurisdiction to address the dispute.
- How do you want the dispute to be resolved? Do you want a refund? Cancellation of your contract? Repair or replacement of the product? Since we mediate some of the complaints we receive, we need to know what resolution you desire should we accept the complaint for mediation.
- How can we contact you? It is of vital importance that you give us your mailing address, an e-mail address and a daytime phone number so that we may contact you as needed.