Sample Letter - Rebate Offer Not Honored

Below you will find an example of a letter you can use to send to the business regarding a failure to honor a properly submitted rebate request.  Replace the bracketed portions of the letter with your individualized information.  If you are following up on a previous conversation or letter, be sure to include that information and restate any assurances that were made to you at that time.

Send the letter certified mail, return receipt requested so that you will have proof of the letter’s delivery; and keep records of all communications between yourself and the business, including phone calls, letters, faxes or e-mails.

[Your name]
[Your address]
[Your city, state   ZIP code]

[Today’s date]

VIA CERTIFIED MAIL/ Return Receipt Requested

Attention: Rebate Processing Department
[Company name]
[Street address]
[City, State   ZIP code]

RE:  Failure to receive rebate by offer date

To Whom It May Concern:

I purchased a [product details] on [date] at [store] in [city, state].  My decision to purchase this product was based upon your offer of a mail-in rebate of $[rebate amount].  My purchase of this product constituted my acceptance of that offer, creating a binding and enforceable contract between us.

I have performed my obligations under the contract.  I paid the full purchase price and then completed and mailed the rebate form you provided.  I included all information requested in order to process my rebate, but to date I have not received a check in the amount of $[rebate amount].

I respectfully request that you process payment and mail the rebate amount to me at the address indicated within 30 days.  For your convenience I have re-attached all the information originally sent.

If I do not receive payment in full by [date 30 days from mailing], I will file complaint reports with the Federal Trade Commission and the Better Business Bureau in your state.  In the meantime, I am forwarding them a copy of this letter to encourage your compliance.

Thank you for your prompt attention to and resolution of this matter.


[Your name typed]

Enclosure(s):  [List attached document copies]

cc:  Federal Trade Commission
      600 Pennsylvania Avenue, NW
      Washington, DC 20580

      Better Business Bureau
      [Look up address of BBB in the state of the company to whom you are sending this letter]